Wash Officer

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Wash Officer

  • Post Date:October 12, 2021
  • Views 290
0 Applications
  • Career Level Officer
    Qualification Degree
    Experience 3-5 Years
  • Industry Non Governmental
Job Description

Location: Manicaland Zimbabwe
Position Status: Full Time

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action – helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps Zimbabwe’s WASH programming in Manicaland province has supported the response and preparedness efforts against waterborne diseases like cholera, typhoid and enhanced government capacity to respond and deliver water and sanitation services. MC WASH interventions focus on rehabilitating communal and institutional WASH infrastructure, distribution of NFI kits, public health promotion and good waste management disposal. MC works closely with the government technical institutions supporting key district, provincial health teams and extension agents through resources in kind, joint planning, assessments and response. Mercy Corps is the focal lead agent for Manicaland Province’s WASH cluster of NGO partners, representing the National WASH Cluster in the province. Mercy Corps is implementing a humanitarian emergency WASH program in three districts of Manicaland Province. The project is mainly focusing on rehabilitation of water supply points, sanitation, health and hygiene promotion/behaviors. The broad aim of the program is to build community resilience to WASH related shocks through capacity building, public-private partnerships approaches and promoting cost effective water and sanitation technological innovations. The program works closely with the local authorities, government technical ministries, affected populations and collaborate with other development partners in the project area.

General Position Summary

The WASH Officers will be responsible for community mobilization, selection, training of health promoters, community, and school health club facilitators. The incumbent for each district is expected to monitor and document learnings and best practices from the project activities for improvement of future initiatives. The project requires active engagement with stakeholders in the rollout of social marketing programs for household water treatment products and other related activities. The WASH officers will also be responsible for implementing targeted hardware and software interventions around WASH activities such as solid waste management around the homestead. The incumbents will work closely with the local authorities and target communities to improve community knowledge, behavior change and promote best practices in water, sanitation, health and hygiene. In addition to supporting rehabilitative works, access to household water treatment and health and hygiene promotion, this position will assist with the monitoring and evaluation of the project.


  • Arrange and facilitate meetings with project beneficiaries, local health promoters, local government officials and agencies, as required.
  • Help develop training content, curricula and conduct relevant trainings required for setting up community health clubs and school health clubs.
  • Oversee the day-to-day implementation of the project activities, promotion of PHHE methodology, hygiene promotion activities, health surveillances and environmental clean-up campaigns in project areas.
  • Compile and submit monthly, quarterly, and annual reports as well as other reports as may be requested by the Project Manager.
  • Assist the M& E Officer in the collection and assembly of data for reports and actively participate in field evaluation activities i.e., transact walks, health surveillances, clean-up campaigns, water quality, community, and school sanitation inventory, etc.
  • Trouble shoot, investigate, and make recommendations for the solving of all problems encountered in the implementation of the project.
  • Assist the Project Manager in the preparation of donor field visits and training programs.
  • Conduct himself/herself both professionally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission in Zimbabwe.
  • Regular progress reports to the Project Manager and local authorities covered by the project.
  • Mobilize local resources in collaboration with the Project Manager and local authority for successful project implementation.
  • Other duties as maybe assigned by the supervisor.


As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


Reports Directly To: Project Manager
Works Directly With: WASH team, Finance and Operations teams

Knowledge and Experience

  • Degree in development work or water and sanitation related studies.
  • Minimum 3 years field experience in water and sanitation programs, experience in both rural and urban contexts preferred.
  • Experience in working with diverse project partners
  • Strong knowledge of community appraisal approaches (PRA, PHAST, PHHE)
  • Good report writing and research skills
  • Fluency in written and spoken English, ability to speak and understand Shona
  • Strong organizational skills
  • Proven capacity to work in a multidisciplinary environment
  • Strong computer skills especially in MS word and excel

Success Factors

  • The WASH Officers must be conscientious workers with an excellent sense of judgement.
  • S/he has the ability to work simultaneously on multiple tasks and a willingness and ability to work effectively with a wide variety of people.
  • S/he has the ability to work as part of a team and coordinate with project personnel.
  • They must be computer literate with strong organizational skills.

Ethics and Integrity

All Mercy Corps staff are expected to behave ethically and demonstrate the highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment, or exploitation. Any breach of our policies or misconduct will lead to disciplinary action that may lead to termination.

Diversity, Equity, and Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

How to Apply

To apply, please send ONE DOCUMENT that includes your cover letter describing your interest, qualifications, contactable references, and your CV to Mercy Corps Human Resources at [email protected] by COB October 15, 2021. Applications should be clearly marked with the position applied for in the email subject line.

Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply. Only short-listed candidates will be contacted. Applicants will be considered on a rolling basis and shortlisting will proceed as applications are received.