Team Leader (Elevate Program)

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Team Leader (Elevate Program)

  • Post Date:August 2, 2022
  • Views 304
0 Applications
  • Career Level Executive
    Qualification Master’s Degree
    Experience 5-10 Years
  • Industry Non Governmental
Job Description

Location: Mutare, Zimbabwe
Position Status: Full-time
Duration: 12 months

Note: Position is contingent upon funding approval

About Mercy Corps

Mercy Corps partners with communities as they move from a place of fragility to resilience, meeting urgent needs while addressing root causes – always powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

Mercy Corps has been operating in Zimbabwe since 2002 focusing its interventions on a multi-sectoral market systems development portfolio mobilizing communities to promote small-scale agriculture and revive local economies. MC Zimbabwe seeks to support at-risk communities in Zimbabwe – with a specific focus on young people, women, and other marginalized groups – to move towards sustainable development through building resilience and strong inclusive systems in the face of climatic and economic shocks and stresses.

General Position Summary

Mercy Corps Zimbabwe will implement a 1-year USAID Bureau for Humanitarian Assistance (BHA)-funded program to respond to households experiencing acute food insecurity by providing life-saving food assistance and support agricultural interventions to improve resilience of vulnerable households in targeted underserved pockets of rural communities. This position presents an exciting opportunity to lead a programme that cuts across agriculture and food assistance.

The Team Leader will be based in Mutare supporting Makoni, Mutasa, and Mutoko Districts (that are anticipated to experience IPC-3 food insecurity) with agricultural recovery interventions, as well as provide emergency food assistance targeting the most vulnerable. Reporting to the Director of Resilience Programs (DoRP), the Team Leader will be responsible for the overall leadership, technical lead, and management of the USAID-funded Program in Zimbabwe. The Team Leader will supervise a team of technical managers and ensure accountability to Mercy Corps policies and rules and regulations. S/he will be the primary program representative to relevant government entities, partners, other implementers, and external stakeholders. The Team Leader is responsible for ensuring that programming is on-time, on-scope, and on-budget.

The position holder will also provide technical leadership on the strategic development and management of food assistance and resilience programs from new business development to technical support for implementation and close out. Zimbabwe is well positioned to grow its resilience and food assistance portfolios, presenting exciting potential for the position holder’s leadership role to grow in influence and impact.

Essential Responsibilities


  • Provide effective overall leadership in the management of the ELEVATE program
  • Ensure timely and effective design and implementation of interventions, and achievement of targets, on time, on scope and on budget.
  • Support the programme team to adaptively manage a portfolio of interventions that are appropriately balanced in terms of risk and benefits.
  • Ensures the program meets Program Management @ Mercy Corps ([email protected]) minimum standards.
  •  Build, manage, and maintain relationships with the donor, including leading periodic donor communications on status of program activities and collaborating with the donor to facilitate adaptive management.
  • Prepare high-quality monthly, quarterly, annual, and final project reports in collaboration with the program teams and the MEL team as required by the donor.
  • Ensure backstopping for all team members, in particular for participant (beneficiary) targeting, selection and verification, food assistance through value vouchers, conservation works focused on soil and water conservation, gender and protection mainstreaming, addressing GBV in agriculture interventions, Resilience Design in Smallholder Farming approach, etc.


  • As the technical lead, ensures the design and implementation of the program meets the standards of food assistance through vouchers and Resilience Design in Smallholder Approach, drawing on appropriate and diverse technical resources to support programme needs as required.
  • Ensure operational systems enable a diversely-skilled program team to implement the program effectively – including standard operating procedures, enabling intervention or concept design, and guidance for adaptive management.
  • Follow analysis of the Zimbabwe socio-political and economic context, ensuring that this analysis is recognized and incorporated in programming, particularly with respect to gender and age, as well as to climate and conflict risk.
  • Contribute to the development of the country strategy, particularly on food assistance and resilience components.


  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Promote accountability, communicate expectations, and provide constructive feedback via regular performance discussions and strong performance management protocols.
  • Supervise, hire, and orient new team members as necessary.
  • Train and mentor staff to ensure successful program implementation, and support them to access additional professional development and technical capacity building as required
  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.


  • Ensures the program meets targets on budget. This responsibility includes collaborative work planning that keeps all team members accountable, ensuring accurate budget forecasting, analysis of monthly budget vs. actual reports, and proper procurement planning in collaboration with the Operations team.
  • Support in the development of financial management tools and the monitoring of budgets.
  • Cross-check detailed transactions and review budget versus actual (BVA) spending reports to determine status of program burn rates.
  • Work with the Country Finance Manager to ensure spend-down plans and cash projections are developed and monitored.
  • Lead program input on any budget revisions or programmatic input for financial reports.


  • Work with the MEL team to ensure the finalization of the program-specific MEL plan and any relevant procedures with clear designation of roles and responsibilities between the Program and MEL teams.
  • Ensure that robust monitoring and evaluation, quality data collection and analysis systems are in place, adhered to and used as a decision-making tool, in coordination with the MEL team.
  • Ensure appropriate attention to program learning and integration of lessons learned.

Supervisory Responsibility: ELEVATE Program Team


Reports Directly To: Director of Resilience Programs
Works Directly With: Department Heads, Program teams, HR, Finance, and Operations staff; HQ Regional Program Team; Technical Support Unit; Resource Development Department

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Qualification & Skills

  • Masters’ degree or equivalent in Agricultural Economics, International Development, International Relations, Business Management or another relevant field highly preferred.
  • 5-7 years of field experience in food assistance and resilience programming with a focus on vouchers and soil and water conservation required. At least 3 years of experience in a management role.
  • Experience in multi-stakeholder engagement.
  • Strong strategic thinker with demonstrated capacity to translate concepts into action, with proven ability to be accountable for all components of the program.
  • Strong project and people management skills.
  • Competent in building networks, strong problem-solving skills, and ability to influence with effective listening, persuasion, negotiation, and other techniques.
  • Persuasive written and oral communication in English, including report writing.
  • Clean class 4 driver’s license.

Success Factors

The ideal candidate is expected to be a high performer in fast-paced project cycle management, MEL, quality assurance, and team and budget management. The Team Leader will have a strong technical understanding of food assistance, vouchers, resilience, agriculture and soil, and water conservation. They will take energy from solving program implementation challenges. They will have a strong ethical centre and a commitment to safeguarding. They will be an influencer, able to connect with diverse audiences from a young petty trader to a private sector employer to a high-ranking government official.

Living Conditions / Environmental Conditions

The Team Leader position is based in Mutare, Zimbabwe. The position will require up to 50% local travels to support teams in Makoni, Mutasa, and Mutoko Districts. Mercy Corps team members represent the agency both during and outside of work hours and as such staff are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values always and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

How to Apply

To apply, please send one document that includes your cover letter describing your interest, qualifications, contactable references, and your CV to Mercy Corps Human Resources Department at [email protected] by COB 5 August 2022.

Applications should be clearly marked with the position applied for in the email subject line.

Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply. Only shortlisted candidates will be contacted. Applicants will be considered on a rolling basis and shortlisting will proceed as applications are received.