Regional Technical Manager

Application deadline date has been passed for this Job.
This job has been Expired

Regional Technical Manager

  • Post Date:March 1, 2022
  • Views 276
0 Applications
  • Career Level Manager
    Qualification Degree
    Experience 3-5 Years
  • Industry ICT
Job Description

Department: Service infrastructure.
Location: Bulawayo, Zimbabwe
Reporting to: I.T Director

We are a rapidly expanding International Company which specializes in safe and commercial printing using modern hi-tech biometric printing technologies. Our organisation seeks to recruit an outstanding candidate to join our dynamic team of experts who are based in Harare, Zimbabwe. The incumbent should be able to take up the tasks and responsibilities listed below as the Regional Technical Manager based in Bulawayo (Zimbabwe).

TASKS AND RESPONSIBILITIES 

  • Maintaining a thorough knowledge of the block diagram. :
  • Setup and maintain the servers and network according to the architecture documents validated by the local project manager.
  • Implement and maintain IT security equipment and systems according to the architecture validated by the Head office.
  • Build and maintain any test benches in accordance with the Production platform
  • Plan rollouts under the guidance of the IT and Operations Manager.

Monitoring the use of technical support materials:

  • Monitoring the ticketing solution
  • Training of local agents GP Zimbabwe
  • Troubleshooting and diagnostics of 1st and 2nd level incidents
  • Escalate to the third line and follow the resolution of this incident
  • Maintain the asset of all site and system handled by GP Zimbabwe

Reporting:

  • I.T Asset Tracking & Management.
  • Calculate the availability of the critical production asset.

Update a description document of the production system and test benches which includes:

  • Equipment and network diagram.
  • List of software and versions installed on the systems.

Plan the rollouts:

  • Human Resources.
  • Logistical means.
  • Equipment and systems.
  • Planning.

Carry out and monitor roll-outs:

  • Weekly update of roll-out plans.
  • Deployment Acceptance Report.

Attributes

  • Knowledge of Windows Servers and Workstation systems.
  • Sound knowledge of Windows shell and batch.
  • A good knowledge of network designs and the use of basic functions (routing protocols, etc.).
  • Strong knowledge of SQL Server databases.
  • Solid background in information systems security.
  • Project Management.

MANDATORY TRAINING

  • +3 years of higher education in Computer science with a hardware/network orientation.
  • +3 years professional experience.

LANGUAGES: English speaker and knowledge of Ndebele is a plus.

SKILLS AND PERSONAL QUALITIES

  • Effective communicator.
  • Resilience and stress management capability.
  • Ability to handle pressure and meet deadline.
  • Rigorous.
  • Pro-activeness.
  • Ability to train users.
  • Self-reliant.

Disclaimer: 

  • This job description is not exhaustive.
  • In order to ensure the smooth running of the company, it may be necessary to take on other responsibilities or additional responsibilities, for example in the absence of a colleague.
  • This job description can be reviewed at any time to take into account the company’s needs and goals.

To apply:

  • Interested candidates can submit an application letter together with a detailed CV via email to [email protected].
  • Please clearly indicate the Vacancy Title / Position on the Subject line of your email.
  • Our organisation is an equal opportunity employer promoting gender, equity and diversity. Female candidates are strongly encouraged to apply.

NB: Only shortlisted candidates will be contacted.