Receptionist / Front Desk Officer

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Receptionist / Front Desk Officer

  • Post Date:May 17, 2021
  • Views 538
0 Applications
  • Career Level Officer
    Qualification Diploma
    Experience 3-5 Years
  • Industry Health Care
Job Description

Applications are invited from competent suitably qualified and experienced persons to fill in the position of Receptionist / Front Desk Officer based at Corporate 24 Hospital Harare.

RESPONSIBILITIES

  • Welcomes and greets all patients and visitors, in person or over the phone and answering or referring inquiries.
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the reception area clean and organized
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
  • Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
  • Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
  • Helps patients in distress by responding to emergencies.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.

Requirements

  • Degree or Diploma in marketing or any related customer care qualification.
  • Experience in the same post will be an added advantage
  • Good interpersonal skills

How to Apply:

Interested persons should submit their applications together with Curriculum Vitae and certified copies of proof of qualification no later than Friday 21 May 2021 to:
The Administrator
Corporate 24 Hospital Group
6 Bath Road,
Belgravia
Harare