Protection and Accountability Officer

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Protection and Accountability Officer

  • Post Date:March 15, 2021
  • Views 316
0 Applications
  • Career Level Officer
    Qualification Degree
    Experience 3-5 Years
  • Industry Non Governmental
Job Description

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

Working in disasters and providing humanitarian assistance in more than 40 countries around the world, we partner communities to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has been operational in Zimbabwe since 2003 implementing programs in WASH, Agriculture, Livelihoods and social protection. The organization has wide experience in both rural and urban WASH programming in Zimbabwe

General Position Summary

The Protection and Accountability Officer is responsible for leading and planning implementation of activities designed to enhance food security and resilience for women at household and community level through increased knowledge, understanding, and contribution to changes in social norms. S/he provides capacity building and technical assistance related to Protection and gender issues and women’s empowerment under the Mercy Corps Urban Resilience project for project participants, project staff, and key stakeholders. The incumbent will also be responsible for assisting in refining the program design and implementation of all components of the project related to the intersection of gender issues, women’s empowerment and food security. The Protection and Accountability Officer will work closely with program staff to ensure program quality and impact in line with the goals and objectives of the project

Essential Job Responsibilities

  • Lead in the design and implementation of activities focused on the intersection of accountability, gender and community empowerment;
  • Establish and maintain a comprehensive accountability system for the project including complaints and response mechanisms (CRMs), complaints database, etc;
  • Ensure all cases are closed and document how feedback is used to inform program implementation;
  • Ensure that the project meets/complies to the Mercy Corps Zimbabwe CARM Standard Operating Procedures (SOPs);
  • Manage the production of gender, protection and accountability related reports and advocacy across the humanitarian response to better foreground the voices of affected populations; Ensuring effective coordination and influencing with other humanitarian responders, including representing MC at coordination meetings;
  • Act as the protection project focal point and technical adviser for gender, accountability, CHS and related issues, such as PSEA and protection;
  • Lead in the documentation of learning and production of human interest stories


  • BA Degree in Gender, Social Sciences or a related field of study, MSc preferred;
  • 3 years’ experience working in protection and accountability including experience challenging social norms;
  • Experience in managing CRMs and developing GBV prevention and mitigation pathways;
  • Proven experience in Gender and Accountability training, mobilizing community groups, managing multiple project activities, and leading and motivating a diverse team;
  • The successful candidate will have a well-developed ability to conceptualize, plan and implement program activities creatively, as well as the ability to analyse data, scale up and utilize lessons learned for the continuous improvement of program implementation;
  • Fluency in English verbal and written communication, multi-tasking, organizational and prioritization skills are necessary;
  • Report writing skills and the ability to make recommendations for improvement;
  • Must be able to work independently and show initiative;
  • Strong computer skills (MS Office), filing, and organizational skills;
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required;
  • Candidate must be willing to travel and work in difficult conditions;
  • Knowledge of Sphere standards and other training in humanitarian response preferred.

To apply

You need to write an application letter then copy, paste and respond to the following statement.

  • I agree to adhere to and be an ambassador of Mercy Corps’ Code of Conduct policies.
    ❏ I agree – (Required Check Box)
  • I confirm that throughout my professional career I have not violated an employer’s Code of Conduct.
    ❏ I have not violated an employer’s Code of Conduct
    ❏ I have violated an employer’s Code of Conduct

All applications to be sent to [email protected]
Applications should be clearly marked with the position applied for in the email subject line.

Only short listed candidates will be contacted. Shortlisting will proceed as applications are received.

Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply.

Mercy Corps is committed to the community members we work with and the beneficiaries we serve. As part of this commitment, Mercy Corps has zero tolerance for violations of our Code of Conduct (Sexual Abuse of Beneficiaries and Community Members (PSEA), Anti-Trafficking Policy, Child Safeguarding Policy, Mercy Corps Ethics Complaint and Whistleblower Policy, Sexual Misconduct in the Workplace Policy, Discrimination, Harassment and Bullying Policy, and Anti-Fraud and Corruption).

Deadline: 19 March 2021