Planning and Scheduling Officer – Maternity Cover

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Planning and Scheduling Officer - Maternity Cover

  • Post Date:October 21, 2021
  • Views 524
0 Applications
  • Career Level Officer
    Qualification Degree
    Experience 3-5 Years
Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Planning and Scheduling Officer (Zimbabwe, Zambia, Malawi, Mauritius, Botswana)


Role Purpose

The post holder will translate demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. It will also monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of planning and cost to serve. This role will work across functions in appropriate countries to ensure counterparts understand requirements and execute to plan on Test Day.

Main accountabilities but not limited to the following:

The appointed candidate will have the following accountabilities, responsibilities and main duties:

  • Executes capacity management plans. Supports Operations Planning Manager to collaborate with Commercial function for demand planning purposes
  • Executes and provides feedback on rolling 18 month plan and makes appropriate changes to plans for all products down to Test Day. Keeps Operations teams up to date on any changes.
  • Translates demand into capacity plan for venues, venue staff, papers, link to OSM (Onscreen Marking Hub).
  • Books venue for Test Day. Coordinates with Operations Resource Pool team to ensure resource profile and plan for core staff is in line with test venue requirements
  • Provides guidance to secure venues, and gives feedback to Operations team in country on venue performance
  • Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues
  • Provides support to Operations Planning Manager on planning future changes to delivery profiles
  • Contingency planning and risk management of supply.
  • Adheres to set standards and performance manage Exam security and compliance
  • Proactively escalate issues to Operations Planning Manager, as required
  • Manages daily/weekly planning/capacity meetings
  • Holds daily dashboard, weekly reporting, cost to serve
  • Supports creating regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes.
  • Raises POs for venues. Liaises with CMR and Logistics Manager/Operations Manager on equipment required at venues, as required.
  • Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time.

Role specific knowledge and experience:

The successful candidate will need to possess the following requirements:

  • Relevant experience of identifying suppliers in a business environment
  • Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
  • Experience managing small teams or demonstrating management potential
  • Experience in third party relationship management


  • University degree in any subject or relevant qualification
  • Experience of working across a dispersed team

Further Information

Pay band: 4
Contract type: 6 Months Maternity Cover
Alternative locations the role could be based: Flexible Zimbabwe, Zambia, Malawi, Mauritius, Botswana
Department: English and Exams
Essential Requirements– Role holder must have existing rights to live and work in the country the role is based.
Closing Date –  31 October 2021 applications will close 23:59 Nigeria Time


A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

 If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.