ICT Technician: Mashonaland Central Regional Campus

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ICT Technician: Mashonaland Central Regional Campus

  • Post Date:February 16, 2022
  • Views 387
0 Applications
  • Career Level Technician
    Qualification Diploma
    Experience 1-3 Years
  • Industry Education
Job Description

The Zimbabwe Open University (ZOU) is the largest and comprehensive Open & Distance Electronic-Learning (ODeL) university in Zimbabwe that offers lifelong learning in an affordable and flexible manner.

Suitably qualified, experienced and motivated candidates are invited to apply for the vacant position of ICT TECHNICIAN: MASHONALAND CENTRAL REGIONAL CAMPUS (1 POST) that has arisen in the Zimbabwe Open University.

Women candidates and differently abled persons are encouraged to apply.

Main Duties and Responsibilities

  • Participating in the designing, installation and support of LANs and WAN.
    • Carrying out site surveys of buildings earmarked for LANs
    • Carrying out installation of new LANs
    • Carrying out maintenance and upgrade work on LANs
  • Providing support to staff and students on the use of e-learning resources
    • Training staff and students on accessing e-learning resources (online application and myVista)
    • Attending to user queries / trouble shooting on the e-learning platform
  • Servicing, maintaining and repairing ICT equipment
    • Accept job requests from staff and students
    • Complete an ICT Job Card / iTop query for each job attended
    • File job card and dispatch repaired equipment to users
    • Carry out scheduled maintenance of ICT equipment 3 times a year
    • Keep an updated ICT Asset register at all times
    • Compile and submit an ICT asset disposal list after each scheduled maintenance
  • Installing and configure hardware and software
    • Installing selected software on designated hardware
    • Configuring hardware and software as requested
    • Completing the ICT job card / installation record for each job attended
  • Running an elaborate back-up system that ensures that selected user data and documents are archived / or stored offline
    • Backups of user data / documents on removable media
    • Backup logs recorded and filed
    • Backup media packaged and moved to a secured storage place
  • Checking the state of all critical devices and printers to ensure continuous functionality and access to services at all times
    • Servers, routers, switches and printers’ status confirmed daily
    • Network connectivity and Internet available 24/7
    • Network status reported on weekly
  • Providing sound technical support to the institution’s ICT users
    • Training / coaching users on the operations of selected software applications (Office 365, Pastel and ARIS)
    • Attending to all users’ ICT application queries
    • Educating users on the best practices when using ICT equipment
    • Carrying out ICT advocacy as guided by the ICT Policies; and
    • Performing any other relevant duties as assigned by ICT Engineer, Hardware and Networks

Qualifications and Experience

  • National Diploma in Computer Science, Information Technology or a relevant technical field, from a recognized examination board such as HEXCO; or
  • City and Guilds Science, Computer Technicians Certified at advanced or Part2 level; and
  • At least two (2) years relevant post qualification experience.


Interested and qualified persons should submit their applications consisting of the following documents: application letter, certified educational and professional certificates as well as transcripts and curriculum vitae with contact details (telephone numbers and e-mail addresses) of at
least three (3) referees as follows:

  • in PDF format as a single document to: [email protected]
  • as hard copies which consist of ten (10) sets of each of the above listed documents. All envelopes should clearly indicate the post being applied for.

Applications should be received not later than 19 February 2022.

Applications should be addressed to:

The Director, Human Resources
Zimbabwe Open University 
P O Box MP 1119 
Mount Pleasant 

or Hand delivered to

3rd Floor
Corner House
Cnr Samora Machel and Leopold Takawira Street