Customer Service & Sales Officer
- Post Date:May 31, 2021
- Views 225
- Career Level OfficerQualification DiplomaExperience 1-3 Years
Who we are?
Cost Cutter Car Rental (Pvt) Ltd is a vehicle rental company founded in 2016 to provide the Zimbabwean market with affordable, reliable and convenient car rental solutions.
What we are looking for?
We are looking for a customer service & sales officer with superior communication skills and a great work ethic to join our team. As the customer service & sales officer, you will work directly with customers to meet their needs, answer their questions and provide support.
How you will help!
- Answer customer inquiries via phone, email, and in-person.
- Update customer records in the system, including notes about interactions.
- Pitch ideas for improving customer care.
- Create and maintain reports about customer interactions.
- Generating Daily weekly, monthly and quarterly sales reports.
- Participate in team-building activities
- Develop a rapport with customers
- Maintaining customer data base.
- Make recommendations to improve customer experience.
- Processing customer bookings and allocation of vehicles as per customer requests.
- Timely response to customer queries and direct issues to relevant team members.
- Release and collection of vehicles from customers.
- Timely update of the booking schedule, anticipating and planning for gaps.
- Planning and coordinating with team members on vehicle maintenance and suitability for usage.
Who you should be!
- Relevant degree or diploma, marketing and or customer service related is an added advantage.
- Clean class 4 driver’s license.
- At least 1 year relevant experience.
- Good excel and report writing skills.
How to apply!
Interested individuals who meet the above specifications should apply via email to [email protected] clearly indicating the position being applied for on the subject line of the email. The application must include an application letter and a Current CV with full contact details of at least two contactable referees.