Customer Service & Sales Officer

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Customer Service & Sales Officer

  • Post Date:May 31, 2021
  • Views 225
0 Applications
  • Career Level Officer
    Qualification Diploma
    Experience 1-3 Years
Job Description

Who we are?

Cost Cutter Car Rental (Pvt) Ltd is a vehicle rental company founded in 2016 to provide the Zimbabwean market with affordable, reliable and convenient car rental solutions.

What we are looking for?

We are looking for a customer service & sales officer with superior communication skills and a great work ethic to join our team. As the customer service & sales officer, you will work directly with customers to meet their needs, answer their questions and provide support.

How you will help!

  • Answer customer inquiries via phone, email, and in-person.
  • Update customer records in the system, including notes about interactions.
  • Pitch ideas for improving customer care.
  • Create and maintain reports about customer interactions.
  • Generating Daily weekly, monthly and quarterly sales reports.
  • Participate in team-building activities
  • Develop a rapport with customers
  • Maintaining customer data base.
  • Make recommendations to improve customer experience.
  • Processing customer bookings and allocation of vehicles as per customer requests.
  • Timely response to customer queries and direct issues to relevant team members.
  • Release and collection of vehicles from customers.
  • Timely update of the booking schedule, anticipating and planning for gaps.
  • Planning and coordinating with team members on vehicle maintenance and suitability for usage.

Who you should be!

  • Relevant degree or diploma, marketing and or customer service related is an added advantage.
  • Clean class 4 driver’s license.
  • At least 1 year relevant experience.
  • Good excel and report writing skills.

How to apply!

Interested individuals who meet the above specifications should apply via email to [email protected] clearly indicating the position being applied for on the subject line of the email. The application must include an application letter and a Current CV with full contact details of at least two contactable referees.