Customer Service Officer

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Customer Service Officer

  • Post Date:July 1, 2022
  • Views 757
0 Applications
  • Career Level Officer
    Qualification Degree
    Experience 3-5 Years
  • Industry Business
Job Description

An exciting and challenging opportunity has arisen within Nicoz Diamond Insurance; flagship and pride subsidiary of First Mutual Holdings Limited in the Operations Department and applications are invited from suitably qualified and experienced persons to fill the vacancy of Customer Service Officer on a permanent basis.

Reporting to: The Customer Experience Manager

Job Specification

The successful candidate will be responsible for the following:

  • Anticipating, collecting and compiling future cash flow sources and uses based on analyses of both historical trends and current transactions.
  • Providing support to assigned distribution channel in terms of service requirements including required materials
  • Assisting in developing, presenting, and implementing policies and procedures to make sure company channels have a satisfactory experience when using the company’s services
  • Coordinating & Implementing Stakeholder relationship management activities
  • Assisting in the reinforcement of service excellence standards
  • Implementing initiatives for enhancing internal communication
  • Monitoring & evaluating the impact of customer experience initiatives
    implemented by the business
  • Coordinating and facilitating participation in strategic exhibitions, fairs and
    industry events ta
  • Receiving and responding to customer service inquiries from assigned channel

Person Specification

  • Degree in insurance, marketing or equivalent field
  • 3 years’ experience in Insurance field
  • Strong Business Acumen with a focus on customer relations

With you, for you.

Candidates meeting the above criteria should forward their Curriculum Vitaes (CVs), copies of certificates and application letters to Group Human Resources via the following email address: [email protected].

Applications should be sent by not later than 3 July 2022.