Country MEL Coordinator

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Country MEL Coordinator

  • Post Date:June 14, 2022
  • Views 392
0 Applications
  • Career Level Coordinator
    Qualification Master’s Degree
    Experience 3-5 Years
  • Industry Non Governmental
Job Description

Location: Harare, Zimbabwe
Position status: Full time

Note: Position is contingent upon funding approval.

About Mercy Corps

Mercy Corps partners with communities as they move from a place of fragility to resilience, meeting urgent needs while addressing root causes – always powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

Mercy Corps has been operating in Zimbabwe since 2002 focusing its interventions on a multi-sectoral market systems development portfolio mobilizing communities to promote small-scale agriculture and revive local economies. MC Zimbabwe seeks to support at-risk communities in Zimbabwe – with a specific focus on young people, women and other marginalized groups – to move towards sustainable development through building resilience and strong inclusive systems in the face of climatic and economic shocks and stresses. Market driven approaches are at the heart of Mercy Corps’ programming. Mercy Corps facilitates the development of systems that increase incomes and improve access to goods, with services, and employment opportunities, while reducing the risks and effects of shocks and stresses.

General Position Summary

The Country MEL Coordinator will play a key role within the country leadership to develop (in partnership with program staff), coordinate, maintain and continuously improve the M&E system at the country level, as well as build the capacity of M&E staff in each office or program. The general duties and responsibilities of the Country MEL Coordinator are to oversee all monitoring, evaluation and learning activities within the country, ensuring the quality of the programs’ MEL activities, information management via the reporting systems.

Essential Job Responsibilities


  • Develop the country level MEL Standard Operating Procedures (SOPs) aligned to the Mercy Corps MEL Policy and minimum standards.
  • Work closely with the global MEL team to lead the in in-country deployment of Mercy Corps MEL policy minimum standards guides.
  • Coordinate and coach all country M&E teams in developing and maintaining a system that improves the country’s ability to analyze and represent impact to donors, government, colleague agencies, and communities themselves.
  • Lead country MEL management meetings and actively participate to country-wide strategy sessions to contribute to improved program implementation and adaptive management.


  • Work with MEL staff, Program Managers to promote a culture of adaptive management and evidence gathering.
  • Lead program quality review processes including respect of MEL minimum standards, quality of MEL data collection and analysis, periodic program reflection meetings.
  • Use existing MC resources to train M&E and program teams in monitoring, evaluation, and learning.
  • Build the capacity of relevant team members to develop and maintain an excellent M&E system, by providing training and ensuring MEL officers organize periodic meetings of data reflection and analysis to disseminate learning.
  • Lead the MEL system adoption and integration into new programming and the institutionalization of the system at the country level by working closely with country leadership, program and MEL team members, and regional and HQ team members.
  • Manage and contribute to country and regional status reports and accountability metrics.
  • Set up and supervise MEL team by actively coordinating the hiring, onboarding and orientation, as well as providing regular supervision for M&E staff.
  • Support the creation and implementation of workplans (weekly, monthly, and project-specific) so as to better prioritize tasks and ensure a pro-active approach to data collection and project monitoring
  • Ensure capture, consolidation and dissemination of program lessons learned.


  • Coordinate a timely development and implementation of high-quality MEL plans ensuring all MEL Policy and MEL SOPs standards are met.
  • Supervise the integration of programs indicator plans and check regular updates of data and evidence on the platform.
  • Play a central role in all evaluation, design and implementation of internal evaluations as well as developing the capacity of teams in conducting internal evaluations.
  • Work with the country Senior Management Team (SMT) to address MEL gaps affecting program implementation and conduct internal Data Quality Assessments (DQA).


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
  • Contribute to create and sustain a work environment of mutual respect where team members strive to achieve excellence.


  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants and to international standards guiding international relief and development work, while actively engaging participants’ communities as equal partners in the design, monitoring, and evaluation of our field projects.
  • Contribute to the establishment of an effective complaints, accountability, and response mechanism (CARM) to enhance feedback, trust, and confidence with program participants.
  • Identify areas of Mercy Corps’ work which need to be improved and ensure that Mercy Corps learns from the feedback provided through this process.
  • Work closely with the MEL Advisor to implement a strong community accountability and reporting mechanism (CARM) throughout the program

Supervisory Responsibility: MEL Specialists, MEL Officers.
Accountability Reports Directly To: Country Director
Works Directly With: Program Directors and Managers, and Country Senior Management Team; Implementing Partners (INGO and local NGO), Global PAQ Team, HQ research team

Knowledge and Experience

  • A Master’s degree in International Development, Statistics, Operations Research, Economics or other relevant Social Science degree.
  • Internationally recognized qualification in project or program management will be preferred.
  • At least 4 to 6 years of experience in the areas of program development, program design, monitoring and evaluation, including relevant experience building and managing an M&E system and team, relevant experience supervising data collection and data validation exercises, and building staff capacity.
  • Experience designing practical and effective monitoring systems, including data and database management systems – at country level is preferable.
  • Experienced in training and capacity-building in person and remotely and fostering a collaborative relationship with field practitioners and management.
  • Experience with data analysis and presentation using Excel, Access, and advanced data analysis and visualization packages. Additional software and technical skills (databases, mobile technology, GIS, and statistical packages) preferred. High degree of computer literacy skills; essential.
  • Excellent ability in report writing. Ability to manage and meet deadlines.
  • Strong communication skills, able to work in person and remotely with a geographically dispersed and culturally distinct teams. Proficiency in English and local languages.

Success Factors

The ideal candidate should be a strong team player, with good communication and diplomatic skills. S/He should be able to facilitate team dynamics and achieve aims, have excellent analytical and problem-solving skills, good organizational skills and ability to work independently, with a strong commitment to advancing learning in international development through monitoring and evaluation. S/he should be active within the M&E and learning community and have strong relationship-building skills and commitment to working collaboratively.

Diversity, Equity, and Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Ethics and Integrity

All Mercy Corps staff are expected to behave ethically and demonstrate the highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment, or exploitation. Any breach of our policies or misconduct will lead to disciplinary action that may lead to termination.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

How to Apply

To apply, please send one document that includes your cover letter describing your interest, qualifications, contactable references, and your CV to Mercy Corps Human Resources at: [email protected] by COB 17 June, 2022.

Applications should be clearly marked with the position applied for in the email subject line.

Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply.

Only shortlisted candidates will be contacted. Applicants will be considered on a rolling basis and shortlisting will proceed as applications are received.