Contact Centre Supervisor

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Contact Centre Supervisor

  • Post Date:August 27, 2021
  • Views 497
0 Applications
  • Career Level Other
    Qualification Degree
    Experience 5-10 Years
  • Industry Banking
Job Description

Exciting career opportunities have arisen within CONTACT CENTRE, CBZ HOLDINGS LTD. If you are customer service oriented and eager to join a team of energized and passionate experts, this is a career opportunity for you.

What we expect from you

  • Monitor queue and track inbound/outbound calls.
  • Monitor Agent’s schedule and ensure adherence.  Assist in the formulation of targets for individuals and teams.
  • Attend to escalated calls from customers.
  • Provide daily Agent performance statistics to management.
  • Disseminate new product information to Agents on all shifts.
  • Maintain a record of all complaints that come through Contact Centre.
  • Confirm, verify and authorize Internet Banking applications.
  • Check, verify and authorize CBZ Touch registration applications.

Qualifications, Skills and experience required

  • Possess a degree in Marketing, Banking and Finance, Business Studies, Public Relations or similar.
  • Possession of an IOBZ, IMM OR CIM diploma is a clear advantage.
  • Have at least 5 years’ experience in a marketing, banking, Insurance or customer service environment.
  • Should be goal and customer-oriented.
  • Have proficiency in various computer applications.
  • Have solid problem solving and negotiating skills.

If you meet the above criteria, you are the ideal person we are looking for. If you wish to be considered email your detailed CV and proof of qualifications to: [email protected] not later than Tuesday 31 August, 2021

Only shortlisted candidates will be contacted.

CBZ Holdings is an Equal Opportunity Employer.