Client Relationship Manager

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Client Relationship Manager

  • Post Date:August 1, 2022
  • Views 583
0 Applications
  • Career Level Manager
    Qualification Degree
    Experience 3-5 Years
  • Industry Business
Job Description

Location: Harare
Job Type: Full time
Job Requisition ID: JR-23999

Your time is now to be your exceptional best at Old Mutual!

Job Description

The Client Relationship Manager is responsible for managing a portfolio of clients by providing a full spectrum of products and services with a view of retaining and growing Custodial Services Business.

  • Ensure the smooth delivery of services and commercial development of the client relationship.
  • Establish strong relationships with key client decision-makers and stakeholders.
  • Develop understanding of each client’s strategic goals and identify ways in which they can achieve their corporate objectives for mutual benefit and economic alignment.
  • Provide leadership for client driven product development requirements.
  • Ensure client satisfaction levels are maintained at a high level.
  • Establish and maintain relationship and business development plans.
  • Ensure long-term profitability of client relationships.
  • Price new and additional business opportunities for existing clients.
  • Conduct fee negotiations and extensions of current contracts.
  • Ensure relevant key performance indicators are in place to measure performance and reported to clients within agreed timetables.
  • Work closely with Operation Manager to ensure smooth service delivery and close management of change control.
  • Monitor performance against agreed service level agreements.
  • Ensure smooth client reporting.
  • Develop and maintain a smooth complaints management procedure.


  • Client Reporting,
  • Client Satisfaction,
  • Customer Relationship Management (CRM),
  • Profitability,
  • Strategic Objectives


  • Bachelor Of Business: Business/ Financial/ Marketing Management

Closing Date: 03 August 2022