Business Class Lounge Agent (Harare)

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Business Class Lounge Agent (Harare)

  • Post Date:December 6, 2021
  • Views 324
0 Applications
  • Career Level Other
    Qualification Degree
    Experience 1-3 Years
  • Industry Transportation
Job Description

Applications are invited from self-motivated and energetic candidates to fill in the management position of Business Class Lounge Agent (Based in Harare) that has arisen in the aviation industry.

Duties and Responsibilities:

  • Provide guests with prompt and courteous service.
  • Greet passengers as they enter the Lounge, perform the necessary checks before admission and introduce them to all aspects of the Lounge; advise them of all available services and help where required.
  • Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight
  • Liaise with catering company to ensure food products are of high standard in freshness and in appearance.
  • Stock all the self-service areas, clean up during and after quests and assist in food preparation.
  • Completion of necessary documentation for passengers and submission of charge records to accounts for billing purposes on a weekly basis.
  • Compilation of weekly reports for revenue and expenditure.
  • Banking cash receipts.
  • Maintaining stocks and supplies and ensuring that items meet quality standard.
  • Complying with all company and legal procedures relating to food safety, hygiene, health and safety and personal requirements
  • Have full knowledge of all VIPS, First Class and Business Class Arrivals.
  • Assist guests at their tables and take note of feedback from quests and advise superior.
  • To oversee all business class lounge facilities and ensure that equipment is maintained and functional.
  • Conduct housekeeping duties.
  • Any other duties as assigned.

Qualifications and Experience

  • 5 O’levels including Maths and English
  • At least 2 A’levels passes
  • A degree in Tourism and Hospitality or equivalent qualifications
  • At least 2 years customer service experience in hospitality, preferably in airlines, airport services and hotels.
  • Good command of written and spoken English is mandatory
  • Candidates should attach full length photo in formal attire

Interested and qualified candidates should forward their application letters. CVs and certified copies of academic and professional certificates to: [email protected]

The closing date for applications is 8 December 2021.