Back Office Clerk
- Post Date:August 21, 2021
- Views 623
- Career Level ClerkQualification DiplomaExperience 1-3 Years
- Industry Banking
Business Unit: Branch X
Geographical Area: Zimbabwe
Vacancy Manager: Operations Manager
Purpose of the job
To cater for back-office processes on the newly launched USSD platform *243#
Main Focus Areas
- Processing loan application from the USSD platform *243#
- Manage the sales process in Branch X
- Sell customer loans products in Branch X using various digital means virtually
- Conduct loan application process in Branch X
- Obtain individual FCB reports to confirm status of potential customers
- Generate revenue streams through cross-selling with the Bank Products
- Contribute towards the portfolio growth of the business
- Source new client referrals from networking and calling programs targeted specifically towards mass customers
- Determine and ensure adherence to policy, service level agreements, controls, and checks
- Identify and meet customer needs through the provision of banking solutions
- Management and coordination of the acquisition and retention process of customers through always ensuring good levels of customer care
- Receive, research, and respond to customer enquiries and queries
- Perform reconciliations on USSD platform loans
Qualifications and Work Experience
- 5 ‘O’ levels including Mathematics and English
- 2 ‘A’ Levels
- Diploma in Accounting, Business Studies, Marketing, or related field
- A minimum of 2 years related experience
Skills and Competencies:
- Positive attitude.
- Efficient time management.
- Ambitious and energetic, able to get things done.
- Confident and resilient.
- Excellent communicator and motivator.
- Attention to detail.
- Risk awareness.
- Task oriented.
- Maturity and credibility
Job Related Knowledge
- Knowledge of legal and regulatory issues typical for the country banking system.
Interested applicants who meet the job requirements should e-mail their CVs to [email protected] attaching all your academic certificates and National ID with the Heading: “Back Office Clerk” BancEASY.
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 22 August 2021 1630 hrs.