Assistant Manager, Quality Assurance

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Assistant Manager, Quality Assurance

  • Post Date:August 27, 2021
  • Views 478
0 Applications
  • Career Level Manager
    Qualification Degree
    Experience 5-10 Years
  • Industry Banking
Job Description

Exciting career opportunities have arisen within CONTACT CENTRE, CBZ HOLDINGS LTD. If you are customer service oriented and eager to join a team of energized and passionate experts, this is a career opportunity for you.

What we expect from you

  • Conduct operational checks and controls in line with existing policies and procedures.
  • Assist in the design of call monitoring formats and quality standards.
  • Prepare quality activities reports.
  • Identify training needs and organize training interventions to meet quality standards.
  • Draft and implement quality assurance policies and procedures.
  • Collect and compile quality statistical data.
  • Analyze data to identify areas for improvement in the quality system.
  • Coordinate and support on-site audits conducted by external providers.
  • Maintain customer relationships with departments.

Qualifications, Skills and experience required

  • Possess a degree in Marketing, Business Studies, Communication or similar.
  • A diploma in Customer Experience, Public Relations, Communications Management is a clear advantage.
  • Have at least 8 years’ experience in banking, operations or in a branch set up environment.
  • Possess strong knowledge of Digital Marketing and Social Media platforms and their usage.
  • Have good analytical and report writing skills.
  • Should possess a firm understanding of statistics.

If you meet the above criteria, you are the ideal person we are looking for. If you wish to be considered email your detailed CV and proof of qualifications to: [email protected] not later than Tuesday 31 August, 2021

Only shortlisted candidates will be contacted.

CBZ Holdings is an Equal Opportunity Employer.