2 x Teller (Jason Moyo Branch and Masvingo Branch)

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2 x Teller (Jason Moyo Branch and Masvingo Branch)

  • Post Date:July 3, 2022
  • Views 587
0 Applications
  • Career Level Other
    Qualification Diploma
    Experience 1-3 Years
  • Industry Banking
Job Description

Business Unit: Retail Banking Services
Geographical Area: Zimbabwe
Department: Retail & Business Banking
Vacancy Manager: Branch Manager

Purpose of the job

Provide top class service to BANCABC ‘s Banking customers in a professional and friendly manner, through account transactions, providing information and advice to banking customers and non-customers on the banks products and services. Paying special attention to detail policy and procedures.

Main Focus Areas

  • Customer Service.
  • Cross selling of bank’s products and services.
  • Processing Foreign currency switches for all currencies
  • Redemption of remittances
  • Cash withdrawals and deposit taking
  • Transaction capturing.
  • Provide accurate information to customers at all times.
  • ATM custodian
  • Achieve and maintain a high level of customer service at all times.
  • Adhere to policy and procedure both internal and external for the protection of the customer.
  • To complete all customer transactions efficiently and accurately.
  • Be confident to raise any concerns over discrepancies at the first point of realization.
  • Communicate with the customer articulately and accurately, paying attention to detail and always using the customer’s name.
  • Deal with customer complaints and enquiries in a professional and courteous manner.
  • Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer.
  • Provide assistance and offer advice or alternatives that will benefit the customer.
  • Promote the benefits of alternative methods of banking, by actively assisting where applicable.
  • Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.
  • Remain compliant when signing for documents, or when carrying out tasks that involve dual control.
  • Answer the telephone in a timely and professional manner.
  • To adapt positively to change(s) in working practices or environment.
  • Cash balancing on a regular basis
  • Attend to and resolve basic technical failures (first-line support.

Qualifications and Work Experience

  • 2 ‘A’ Levels
  • 5 ‘O’ levels including Mathematics and English
  • Studying towards an IOBZ qualification an added advantage
  • 1 Year experience in Telling preferably in a banking environment.

Skills and Competencies:

  • Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
  • The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction.
  • Friendly, cheerful and well groomed.
  • Excellent interpersonal skills.
  • Ability to use own initiative.
  • Strong time Management skills.
  • Team player with ability to work in a dynamic cultural environment.

Job Related Knowledge

  • Knowledge of legal and regulatory issues typical for the country banking system.

Interested applicants who meet the job requirements should e-mail their CVs to: [email protected] with the Heading: “Teller ” (Bulawayo/ Masvingo)


Closing Date: 05 July 2022 16:30 hrs.