2 x Client Relationship Officer
- Post Date:August 2, 2021
- Views 674
- Career Level OfficerQualification DegreeExperience 3-5 Years
- Industry Banking
Exciting career opportunities have arisen within Retail Banking, Electronic Banking Unit, CBZ BANK LIMITED for the position of Client Relationship Officers. If you are eager to join a team of energized and passionate experts who are technology driven, this is a career opportunity for you.
What we expect from you
- Market and promote usage of various E-Banking products.
- Train Agents and Branch staff on acquiring platforms.
- Grow Agents and Merchant POS in the market.
- Check authenticity of transactions on reports and flag all suspicious transactions.
- Train Merchants and Agents regularly to minimize chargebacks.
- Provide POS machines to Merchants timeously and re-deploy non-transacting terminals.
- Ensure application of correct Merchant Discount Rates on commission recovery.
- Visit Merchants and offer support services on the performance of terminals.
- Prepare monthly and weekly reports on the performance of POS terminals.
- Manage risk by ensuring that e-commerce and POS terminals are operating in line with procedures.
Qualifications, Skills and experience required
- Possess a degree in Banking and Finance, Marketing or similar.
- Have a professional qualification in Marketing or similar.
- Have at least 3 years’ relevant experience in Retail Banking.
- Demonstrate excellent appreciation of technology driven payment platforms and various applications.
- Should possess above average computer literacy skills.
- Strong Customer Relationship Management (CRM) skills.
- Possess strong negotiating skills.
- Demonstrate solid financial Analysis skills,
If you meet the above criteria, you are the ideal person we are looking for. If you wish to be considered email your detailed CV and proof of qualifications to: [email protected] not later than Friday 6 August, 2021; stating the position being applied for in the subject line.
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